Frequently Asked Questions

Zoog is a freemium app. That means some of the content in the app is completely free and some requires a membership. The first chapter of every Zoog storybook is free. In addition, there is a nice selection of free Zoogs that you can find on the ‘Freebies’ section of the ‘Create’ tab.

These can be recorded and shared for free, at any time.

Your recordings can always be viewed for free by the person/people you send them to, regardless of your membership status.

Zoog+ membership gives you:

• Unlimited access to all the content in the app: Books, Songs, Greeting Cards, Jokes, and Early Learning. Our library is constantly growing.
• Your Zoog creations are saved in your Memory Album, so you and your loved ones can always enjoy them.
• Priority customer support

You can choose from the following plans: Monthly, Quarterly or Annual (with the Annual plan, you get a big discount). Your membership will automatically renew based on the plan you have chosen. You can cancel membership renewal at anytime.

To start your membership tap on the ‘Get Zoog+’ button located on the top-right corner of the ‘Create’ tab.

Zoog offers various free creations if you’re not ready to become a Zoog+ member yet:

• Explore the ‘Freebies’ section of the ‘Create’ tab to enjoy Zoogs you can create at no cost.
  • To find the ‘Freebies’ section, scroll down on the ‘Create’ tab, until the menu become visible at the top and tap on ‘Freebies’

• The first chapter of every Zoog book is free!

You can recognize the free Zoogs in the library by looking for titles without the Zoog+ ribbon.

Absolutely not! The recipient of your Zoog recordings does not need to have a membership, download the app, or pay anything to view it. They can simply open the link you share of your Zoog and view it on any device, at any time.

Yes! A Zoog+ pass provides the opportunity to gift Zoog+ to someone. This gives access to the entire library for two months.

How to Purchase a Zoog+ Pass:

1. Navigate to the Profile tab in the Zoog app and click on the ‘Gift Zoog+’ button.
2. Next, select one of the options: you can either purchase a single Zoog+ pass or opt for a bundle of three passes at a significant discount.
3. Once you confirm your purchase, you’ll have the option to share the pass(es) immediately or keep them to share later.

How to Send a Zoog+ Pass:

1. To share a pass, click on the ‘Send Pass’ button. It will be sent as a link.
2. Choose your preferred method for sending the link to your recipient.
3. When they open the link you sent, the Zoog+ pass will be activated for their account. If they do not yet have Zoog, they will first be directed to download the app.
4. We’ll notify you when the recipient activates the pass.

Upon receiving a Zoog+ pass link, simply click on the link and your two free months of Zoog+ will begin!

If you don’t have the Zoog app installed, the link will direct you to the App Store. Download the app, complete the sign-up process, and then you can enjoy your two free months of Zoog+ 🎉

You can redeem your offer code by following these steps:

1. Open the Zoog app and navigate to the Profile tab
2. Click the Zoog+ button in the center of your screen
3. Scroll down and click Redeem
4. Enter your code and click Redeem

Family Sharing is a feature provided by Apple that allows you to share supported apps and subscriptions with up to 5 family members.

To set it up, please follow this guide from Apple: https://support.apple.com/en-us/HT201088

After you complete the initial setup, you’ll need to share your Zoog membership with your family members.

To do this:

1. Open the Settings app on your iPhone/iPad
2. Select Apple ID at the top
3. Select Family Sharing
4. Select Zoog from the ‘More to Share’ section
5. Click ‘Share Zoog+ with Family’

If you wish to cancel your membership, please navigate to the Profile tab in the Zoog app. Tap on the button where you see your plan and expiry date, and select your plan. Then click Cancel Subscription.

As a first step, please make sure that you are using the correct Apple ID information related to your purchase.

You will be able to recognize the Apple ID used for your Zoog+ membership by searching for a confirmation email/payment receipt in your email inboxes.

Apple maintains a very strict data security policy and does not allow us to access, manage, cancel, or refund your subscription for you.

As a result, we cannot manage customer refunds. To submit your refund request you must do so through Apple.

Apple often gives customers reimbursement within 90 days of purchase. We suggest sending an initial refund request here.

If you are unable to cancel, have issues soliciting a refund, or would like to further information about your account, please contact Apple here. You will be able to message an Apple support agent and discuss your case.